Contact Us About Corrections, Editorial Questions and
Need to get in touch with the Australia Betting Info team? This page explains who we are, how to reach us, and what happens after you hit send.
What We Handle Here
We read every email that arrives at [email protected]. Here’s what readers typically write to us about:
- Corrections and updates. Spotted an out-of-date bonus, a broken link, or a factual error in one of our guides? Send us the page URL and a short description of the issue. Accuracy matters to us, and we fix confirmed errors quickly.
- Editorial questions. Asking how we review operators, how we rank casinos, or why a particular brand appears (or doesn’t appear) in our content. We’re happy to explain our process.
- Partnerships and advertising. If you represent a brand and want to discuss commercial opportunities, use the subject line “Partnership” so we can route your message to the right person.
We aim to reply to all legitimate enquiries within two business days. During busy periods it may take slightly longer — if you haven’t heard back within a week, check your spam folder, then write again.
What Belongs Here — and What Doesn’t
A few boundaries worth stating clearly:
- We are not a casino. Australia Betting Info is an information resource. We do not hold player accounts, process deposits or withdrawals, or operate any games. If you have a dispute with a gambling operator about a payment, a blocked account, or withheld winnings, we cannot resolve it — and we cannot recover funds on your behalf.
- Complaints about offshore operators. If you believe an operator is unlicensed or acting illegally, report it to your state or territory regulator. Keep screenshots, reference numbers and timestamps — that evidence is essential for any complaint.
- We never recommend offshore casinos to Australian players, and we encourage anyone who gambles online to verify an operator’s licence number against the regulator’s public register rather than trusting footer badges.
Struggling With Gambling? Don’t Write to Us
If gambling has stopped being fun — yours or someone else’s — this inbox is the wrong place. Our editors are not trained counsellors and cannot provide support.
Instead, visit our Responsible Gambling page. There you’ll find information about BetStop, the National Self-Exclusion Register, which lets you exclude yourself from all licensed Australian online wagering services in one step. Please note: BetStop does not cover offshore casinos, will not close or prevent offshore accounts, and a BetStop exclusion cannot be shortened during the first three months — removal requires a statutory declaration.
For free, confidential support, contact a dedicated gambling helpline or counselling service. That’s what they’re there for, and they will listen without judgement.
Before You Email
To help us respond faster:
- Include the page URL if your message concerns specific content.
- Keep subject lines descriptive — “Correction: bonus terms on X page” works better than “Question”.
- One topic per email helps us route it correctly.
We read everything. Write to us at [email protected] and we’ll get back to you.